At Vrindavanstore.com we believe in providing complete customer satisfaction. A liberal return policy is adapted so that customers don’t have to deal with any troubles in case they have to return any product.
The refund is done on the value of the product if any customer is not satisfied with the quality / authenticity of the products purchased by them. Things that must be noted are:
1. The purchased product should be returned to us within 7 to 10 working Days of the delivery at the expense of the buyer.
2. If Any FREE GIFTS given along with the original purchased product, they must be returned with the product.
3. In case of customized orders, ensure that you confirm the availability of the product and the stock availability because all the goods are not available every time. So it would be kind request to our clients to confirm the availability before making payment.
4. Apart from that in case of customized orders the delivery of goods may sometimes take 7 days or more to delivery; normal delivery would be made in 5 to 6 days.
5. Payment methods and gateways are trustworthy and quick. Integrated CC Avenue and PayPal payment options, as we consider both are safest payment gateways for our clients. Many clients make payments through credit and debit cards so we ensure proper security for them.
6. In case you are returning the product, please drop us an email at firstname.lastname@example.org to notify us that you are returning the product. Being our customers we expect that the product will be couriered back along with the certificate and keeping in mind all other specifications. Please note that all return shipping charges are to be borne by the buyer.
7. Full refund or exchange is also offered by us as it depends on the needs of the clients. We understand your wish and then accordingly we provide you the solutions.
8. Damaged / tampered goods will not be returned and the rights are reserved & sole discretion of Vrindavan Store.